Contact and support

Hotel Lobby AI is operated by Nitor as an individual. For support, billing or privacy questions, email support@hotellobbyai.me.

The support address has been configured. Delivery testing remains pending. Signed-in users can use Support tickets for a saved support request; no response deadline is promised.

Help with a creation

Return to My creations to inspect the saved task. Use My credits for credit returns and My orders for payment status. Refreshing a success URL is not payment verification.

Content safety and rights reports

Read the acceptable use policy. Email a description of the concern with the subject Content safety report, or use Support tickets when signed in. Identify the affected public page or your own task/order number. For a rights complaint, identify the work, the disputed use and your connection to the rights holder. Do not attach suspected illegal media or expose private asset links. Reports require operator review; submission alone does not confirm removal.

Before sharing information

Describe the issue and include your order number if relevant. Do not send passwords, verification codes, card numbers or private photos in your initial message. Do not publish private task URLs, signed asset links, account details or payment credentials.

Read the photo and workflow guide and refund rules.